Buyer Questions
Frequently Asked Questions
Can I request a catalog before ordering?
Yes. Send your target market, preferred watch type, and estimated quantity. We can share suitable model directions and packing suggestions.
Do you support sample orders?
Sample availability depends on current stock and model plan. Our team will confirm sample cost, lead time, and shipping method before payment.
Which watch types are available?
Common options include automatic watches, quartz watches, solar quartz watches, classic dress watches, stainless steel bracelet models, and leather strap models.
Can watches be customized?
Custom dial, strap, case finish, packaging, and buyer artwork may be discussed for qualified orders. Buyers must provide authorized artwork and brand materials.
What is the warranty period?
Our standard limited warranty is 24 months against manufacturing defects under normal use. Final warranty terms are confirmed in the written sales agreement.
How do I contact Vellunor?
Email [email protected] with your market, model interest, quantity, and packaging needs.